Heating the woks...
The Slowboat is the trading name of SLOW BOAT LIMITED, a company registered in England and Wales under company number 04290797.
Our registered office address is:
Morris & Co
Chester House Lloyd Drive
Cheshire Oaks Business Park
Ellesmere Port
CH65 9HQ
Our restaurant operates from:
The Slowboat
57 Frodsham Street
Chester
CH1 3JJ
Telephone: 01244 317873
Website: https://www.theslowboat.co.uk
For the purposes of data protection legislation, SLOW BOAT LIMITED is the data controller responsible for your personal information.
If you have any questions about this Privacy Policy or the way we handle your personal information, you can contact us by telephone or through the contact methods available on our website.
We may collect personal information from you when you interact with our website, contact us, make a reservation, place an order or visit our premises.
The information we collect may include your name, email address, telephone number, billing or delivery address and details relating to restaurant reservations or food orders. Where payments are made, payment information may also be processed securely through our payment systems or payment providers.
When you visit our website, certain information may be collected automatically, including your IP address, browser type, operating system, referring website information and details regarding how you use our website. This information helps us understand how visitors use our website and allows us to improve website performance and customer experience.
We also operate CCTV systems at our restaurant premises for the purposes of public safety, crime prevention, staff protection and the security of our property. CCTV footage may record images of customers, staff and visitors while on the premises.
We use personal information to provide our restaurant services and manage our relationship with customers. This includes processing reservations, managing food orders, responding to enquiries, communicating about bookings and providing customer support where required.
Information collected through our website helps us improve website functionality, monitor performance and understand how visitors interact with our online services. We may also use information to maintain the security of our systems, prevent fraudulent activity and comply with our legal and regulatory obligations.
Where customers have chosen to receive promotional communications, we may use contact information to send updates regarding restaurant news, offers, promotions or events. Customers can opt out of receiving marketing communications at any time.
CCTV footage is used solely for safety, security and crime prevention purposes and is only accessed where reasonably necessary.
We will only use your personal information where we have a lawful basis for doing so under applicable data protection law.
Under UK data protection law, we are required to identify the lawful bases upon which we process personal information.
Most commonly, we process personal information because it is necessary for the performance of a contract with you, such as fulfilling a restaurant reservation or food order.
We may also process information where it is necessary for our legitimate business interests, including improving our services, maintaining website security, preventing fraud and ensuring the safe operation of our premises.
In some circumstances, we may process personal information to comply with legal obligations, including accounting, taxation and regulatory requirements.
Where consent is required, such as for certain marketing communications or non-essential website cookies, we will request your consent before processing your information.
When you make a reservation through our website or place an order by telephone or through our ordering system, we collect the information necessary to process and manage your booking or order efficiently.
This may include your contact details, reservation details, delivery information and payment information where applicable. We use this information to confirm bookings, fulfil food orders, manage customer service enquiries and maintain accurate business records.
Payments made online or electronically are processed securely through trusted payment processing providers. We do not intentionally store full payment card information on our systems unless required for legitimate business purposes and permitted by law.
Our website uses cookies and similar technologies to ensure the website functions properly and to improve user experience.
Cookies are small text files stored on your device when you visit a website. They help us remember preferences, analyse website traffic and understand how visitors use our website. Some cookies are necessary for the operation of the website, while others help us improve performance and functionality.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.
Where legally required, we will ask for your consent before placing non-essential cookies on your device.
If you choose to receive marketing communications from us, we may contact you with information regarding special offers, promotions, restaurant updates or events that may be of interest to you.
Marketing communications may be sent by email, telephone or other electronic means where permitted by law.
You may unsubscribe from marketing communications at any time by using the unsubscribe link included in marketing emails or by contacting us directly.
We do not sell or rent personal information to third parties for marketing purposes.
We may share your personal information with trusted third-party service providers where necessary for the operation of our business and the delivery of our services.
This may include payment processors, website hosting providers, IT support providers, accountants, legal advisers and other professional service providers. We may also disclose information where required by law or where necessary to protect our legal rights, property, customers or staff.
All third parties acting on our behalf are required to process personal information securely and in accordance with applicable data protection laws.
We do not sell customer personal information to third parties.
CCTV systems operate throughout areas of The Slowboat premises for the purposes of maintaining public safety, protecting staff and customers, preventing crime and assisting with the investigation of incidents where necessary.
CCTV footage is stored securely and access is restricted to authorised individuals only. Footage may be shared with law enforcement authorities or regulatory bodies where legally required or where necessary in connection with an investigation.
Recorded footage is retained only for as long as reasonably necessary before being securely deleted or overwritten.
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, taxation and reporting obligations.
The length of time information is retained varies depending on the nature of the information and the reasons it was collected. When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
Under UK data protection law, you have a number of rights relating to your personal information.
You have the right to request access to the personal information we hold about you and to request correction of inaccurate or incomplete information. In certain circumstances, you may also request that we erase your personal information, restrict processing or transfer information to another organisation.
Where processing is based on consent, you have the right to withdraw that consent at any time.
You also have the right to object to certain types of processing, particularly where information is processed for direct marketing purposes or based on legitimate interests.
Requests relating to your rights may be submitted using the contact details provided within this Privacy Policy.
We take the security of personal information seriously and implement appropriate technical and organisational measures designed to protect information against unauthorised access, misuse, disclosure, loss or destruction.
While we take reasonable precautions to safeguard information, no method of electronic transmission or storage can be guaranteed to be completely secure. As a result, we cannot guarantee absolute security of information transmitted through our website or systems.
Our website may contain links to third-party websites, including social media platforms or external service providers. We are not responsible for the content, privacy practices or security of third-party websites.
Visitors should review the privacy policies of any external websites they visit.
Our services are not directed towards children under the age of 13 and we do not knowingly collect personal information from children without appropriate parental or guardian consent.
If we become aware that we have collected information from a child unlawfully, we will take appropriate steps to delete the information promptly.
We may update this Privacy Policy from time to time to reflect changes to legal requirements, our business operations, website functionality or the services we provide.
Any changes will be published on this page and the updated version will become effective immediately upon publication.
We encourage visitors to review this Privacy Policy periodically to remain informed about how we process personal information.
If you have any questions regarding this Privacy Policy or the way your personal information is handled, you may contact us at:
The Slowboat
57 Frodsham Street
Chester
CH1 3JJ
Telephone: 01244 317873
Website: https://www.theslowboat.co.uk